Professional Services Engineer

Location: Redwood City, CA

Department: Solutions Delivery

Type: Full Time

Min. Experience: Experienced

About AutoGrid:

AutoGrid’s Distributed Energy Resources (DER) flexibility management software allows utilities, electricity retailers, energy service providers and owners of large asset portfolios to deliver clean, affordable and reliable energy. The company’s patented Predictive Controls™ technology leverages advanced data science, machine learning and high-performance computing to predict, control and optimize all DERs at scale and in real time. AutoGrid has more than 2,500 megawatts of flexible capacity from distributed generation, storage and DR resources under contract. Its solutions help more than 30 global energy companies such as National Grid, Florida Power & Light, Eneco, CPS Energy and NextEra Energy to balance supply and demand, increase grid reliability, integrate renewables and deliver value-added services to customers in regulated and deregulated markets worldwide.

About the Professional Services Engineering Team:

AutoGrid’s Professional Services Engineering Team works with leading power utilities across the globe to deliver our cloud-based energy management solutions, provide software and solution enhancements, and integrate our products with our customers IT infrastructure.

Members of the Professional Services Engineering Team are responsible for configuring our software for each customer, including writing custom code that enhances the software for a customer’s requirements. These enhancements may be applicable to only one customer or needed as a roadmap acceleration initiative which will later be included in the core product. As such, Professional Services Engineer’s work is both demanding and highly rewarding as the services have high impact on AutoGrid’s and our customers mission-critical performance.

The Professional Services Engineering team is responsible for:

  • Configuring software for customers
  • Defining use cases for custom requirements
  • Scoping the work to implement use cases
  • Implementing of use cases
  • Testing of end to end solutions
  • Training customers as needed
  • Assisting in the analysis and resolution of field issues when escalated by customer support
  • Upgrading of software periodically to introduce new functionality
  • Maintaining and enhancing integration with third-party hardware and software

Job Responsibilities:

  • Configure our software for customers
  • Convert customer requirements into engineering requirements
  • Partition requirements into small incremental work elements that can produce accurate scope and schedule for each project
  • Develop clean code that is easy to test, debug and troubleshoot
  • Build scripts as necessary
  • Query and manipulate data to generate custom reports that unlock additional value from data
  • Provide level 2 support and escalate these to product development as appropriate

Your qualifications:

  • BS in engineering, computer science, or equivalent
  • 3+ years of experience writing code for product development and testing or systems integration or professional services
  • Solid understanding of data structures, coding standards, best practices, and software design
  • Working knowledge of relational databases (SQL)
  • Proficient with at least one of the following: Python, Ruby, Angular.js
  • Familiarity with scripting in a Linux environment
  • Strong communication, organizational skills, and analytic capabilities

Nice to Have

  • Experience with SaaS software and Amazon EC2
  • Familiarity with big data frameworks, Hadoop/MapReduce, HDFS, HBase or others
  • Working experience in messaging frameworks and event driven systems
  • Experience with electric utility enterprise IT systems
  • Understanding of the mechanics and economics of demand response and demand-side management 
  • Proven experience working in a dynamic startup environment 

 

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